Shipping policy

AURUM LUXE
Registered in London, United Kingdom
Where Elegance Meets Exclusivity.

At AURUM LUXE, we are committed to delivering refined stainless steel jewelry with efficiency, discretion, and care. As a London-registered brand serving a global clientele, we operate with an international fulfillment model to ensure timely delivery and optimized logistics.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note:

  • During peak seasons or promotional events, processing times may be slightly extended.

  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Model

AURUM LUXE is registered in London, United Kingdom.
To ensure efficient global delivery, most of our products are shipped directly from our partnered international fulfillment centers.

This strategic distribution model allows us to:

  • Maintain competitive pricing

  • Offer free shipping

  • Deliver worldwide with secure tracking

United Kingdom Shipping

Estimated Delivery Time: 5–10 business days
Shipping Fee: Free Shipping

All UK orders include tracking. Delivery times may vary slightly depending on demand and courier performance.

European Shipping

Estimated Delivery Time: 5–12 business days
Shipping Fee: Free Shipping

We proudly offer complimentary shipping across Europe for a limited time.

International Shipping

Estimated Delivery Time: 7–15 business days

Regions include:

  • United States

  • Canada

  • UAE

  • Australia

  • Asia & other international destinations

Delivery timelines may vary based on customs processing and local courier services.

Customs, Duties & Taxes

For international orders outside the UK:

  • Customs duties or import taxes may apply depending on your country’s regulations.

  • These charges are the responsibility of the customer.

  • AURUM LUXE is not liable for customs delays once the parcel reaches the destination country.

We recommend checking with your local customs authority for specific information.

Tracking Your Order

Once dispatched, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to reflect in the courier system.

If you do not receive tracking details within 3 business days, please contact our support team.

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • We are not responsible for lost or undelivered packages.

  • Reshipping fees may apply if the order is returned to us.

Delays Beyond Our Control

While we strive to meet estimated delivery times, AURUM LUXE is not responsible for delays caused by:

  • Customs inspections

  • Courier disruptions

  • Weather conditions

  • Peak season demand

We appreciate your understanding and patience in such circumstances.

At AURUM LUXE, every order is handled with precision and care. Our global shipping structure ensures that wherever you are, elegance is delivered to your doorstep with reliability and refinement.

For shipping inquiries, please contact our customer care team.

AURUM LUXE
Where Elegance Meets Exclusivity.