Refund policy

AURUM LUXE
Where Elegance Meets Exclusivity.

At AURUM LUXE, we are committed to delivering exceptional craftsmanship and timeless stainless steel jewelry designed to elevate your elegance. Your satisfaction is an essential part of our brand experience. If for any reason you are not completely satisfied with your purchase, we offer a seamless and complimentary return process.

30-Day Return Window

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

The item must be unused, unworn, and in original condition
The item must be returned in its original packaging
All tags, boxes, and protective materials must be intact
Proof of purchase is required

Returns requested after 30 days from delivery will not be accepted.

Free Returns

We proudly offer free returns to ensure a worry-free shopping experience.

Once your return request is approved:

You will receive detailed return instructions
A prepaid return label will be provided (where applicable)
No restocking or handling fees will be deducted

Our goal is to make the process as refined as the jewelry you wear.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items are non-returnable:

Earrings (for hygiene purposes, unless faulty)
Personalized or custom-made pieces
Items marked as final sale

If you receive a defective or incorrect item, please contact us immediately and we will resolve the issue with priority.

Refund Process

Once we receive and inspect your returned item:

You will be notified of approval or rejection
If approved, your refund will be processed to your original payment method
Refunds are typically issued within 5–10 business days (depending on your payment provider)

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Provide clear photos of the issue
Our team will arrange a replacement or full refund at no additional cost

We stand behind the quality of every AURUM LUXE piece.

How to Start a Return

To initiate a return, please contact our support team with:

Your order number
The item(s) you wish to return
Reason for return

Our customer care team will guide you through the process promptly.

At AURUM LUXE, every piece reflects refinement and exclusivity. Our return policy is designed to uphold that same standard — effortless, transparent, and customer-first.

For further assistance, our support team is always here to help.